Refund & Cancellation Policy
Jaga Store - Refund & Cancellation Policy
Effective Date: 06 June 2025
1. Cancellation Policy
- Prepaid Orders (Online Payments):
- Cancellations allowed before shipment. Initiate via:
- Website/App: ”My Orders” → Select order → “Cancel”.
- Email: info@jagastore.in
- After Shipment: Cancellations require return/refusal of delivery.
- Cash on Delivery (COD):
- Cancel anytime before delivery via account dashboard or customer support.
- At Delivery: Refuse unopened packages if defective/incorrect (per Consumer Protection Act, 2019).
2. Refund Policy
- Prepaid Orders:
- Refunds processed to original payment method (cards, UPI, wallets) within 7–10 business days.
- Exclusions: Shipping fees (if applicable) and non-returnable items (e.g., opened personal care products).
- COD Orders:
- Refunds issued via bank transfer or store credit within 7–15 business days after return verification.
Important Note: Returns are not accepted once the product is delivered, except in cases of damage, defect, or incorrect item.
3. Return Eligibility
- Acceptable Reasons:
- Defective/damaged products (must report within 48 hours of delivery).
- Incorrect item shipped (provide photo proof).
- Non-Returnable Items:
- Perishables, opened, used, half-used and personalised products.
- Returns/Replacement Not Accepted in These Cases:
- Product has been opened, used, or altered.
- Return/replacement request is raised after 48 hours of delivery.
- Missing original packaging, including mono cartons, labels, or tax invoice.
4. Return Process
- Initiate Return: Via website/app or email with order details.
- Pickup/Shipping: Free pickup for eligible returns (urban areas); self-ship for others.
- Verification: Quality check at our warehouse.
5. Legal Compliance
- Consumer Rights:
- 15-day return window for defective/non-conforming goods (Consumer Protection Act, 2019).
- COD Orders: Check the outer packaging on delivery. Refuse the order if damaged and contact support.
- Transparency: Proof of payment mandatory for COD refunds.
6. Exceptions & Notes
- Sale Items: Only eligible if defective.
- Fraud Prevention: Returns may require OTP/ID verification
